I attended Rensselaer Polytechnic Institute (RPI) in Troy, NY, where I  studied computer programming, industrial psychology & management.

During my studies, I completed two "co-op" assignments at IBM in Boca Raton, Florida.  It was during those assignments that I learned about Human Factors Engineering or Usability Engineering.

A human factors or usability engineer is someone who designs things to be easy to use. Specifically, I design the user interface for software to make it user friendly. I'm concerned about the layout of things in a window, the colors, the wording, how long it takes for a user to accomplish a task using the program, how many mistakes they make, how easy is it to learn and remember, and how well they like using the software.

In June, 1986, I graduated from RPI and was hired by Lachman Associates - a consulting firm in Naperville, Illinois. My first assignment was at AT&T Bell Labs in Columbus, OH. After consulting for the Labs in Columbus for 3 years I was hired by them as a Member of Technical Staff (MTS).

	In 1996, Bell Labs spun off from AT&T to become Lucent Technologies. In 1997 I was appointed Distinguished Member of Technical Staff (DMTS) and worked in the Advanced Technologies Lab within Bell Labs. I was responsible for the design of applications running in a web browser, or "weblications," for nearly 40 Lucent products. In 2000, I was promoted to Technical Manager and moved to the Billing and Customer Care (B&CC) group within the Switching division. This group was created when Lucent purchased Kenan Systems. My team, the User Experience Group, is a multi-disciplinary team responsible for designing compelling user experiences. In the spring of 2001, Lucent announced their intentions to sell B&CC.
	On Saturday, December 29, 2002, CSG Systems, Inc. announced the acquisition of B&CC.  CSG provides customer care and billing services worldwide for the converging communications market, including cable television, direct broadcast satellite, telephony, online services and more. CSG offers a full range of software and support services that automate customer management functions and increase operational efficiencies. On July 31, 2002, CSG Systems announced the cancellation of our project, WebCare, as part of an effort to align development resources with market needs. To help the WebCare team keep in touch, we formed a Yahoo! group. Click to subscribe to the "WebCare Alumni Group"
	On Tuesday, October 1, 2002, I accepted the position of Chief Technical Officer (CTO) and Director of Operations at Delphia Consulting. Delphia Consulting, a Microsoft Certified Partner, is in the business of helping mid-sized organizations improve the way they manage critical areas of their firm including: human resources and payroll; customer relationship management; budgeting and forecasting; and professional services. As CTO, it's my responsibility to use technology to provide better products and services to clients, manage Delphia's infrastructure and IT operations, develop and maintain software applications (.NET web based applications), determine how technology will be used to implement the business strategy, and develop the company's future technology direction. As Director of Operations my goal is to understand, document, define, and improve Delphia Consulting's processes. I also have the opportunity to expand the business and develop a Usability/Human Factors Practice. I'll be able to consult with clients and also help place Human Factors Specialists, UI Designers, Visual Designers, User Assistance Architects, and Prototypers on client projects.